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May 20, 2024

Helping to address the workforce crisis in social care

Reversing staffing problems and assisting care home managers in making data-led decisions 


Amid chronic understaffing, mounting waiting lists and inconsistent funding (among other issues), the government is struggling to uphold its commitment to 'fix the crisis in social care', putting immense pressure on local authorities. 

Long-standing workforce issues

One of the persistent challenges facing the adult social care sector is the long-standing workforce issues. Several reports have indicated that the underfunding of social care is a key factor behind workforce issues in the sector. The shortage of skilled staff, including care workers, nurses, and social workers, is negatively impacting the quality of care provided to those in need. This shortage is putting strain on the existing workforce, which is unable to keep up with the rising demand for care services driven by an ageing population.


The Care Quality Commission (CQC) has also stated that the lack of capacity in adult social care services places further pressure on the wider healthcare sector.

For example, staff shortages have made it increasingly difficult for some services to accept referrals, such as people being discharged from hospital, as they didn't have the care staff to meet the needs of these people.



Supporting care providers and helping to maximise staffing in care homes

The CQC requires care homes to have sufficient staff to ensure the safety of their residents. Care homes must demonstrate the method used to determine staffing levels, and failure to provide evidence of this may result in a downgrade for care providers.

This requirement is part of the CQC's Key Lines of Enquiry (KLOEs) aimed at assessing the safety of care homes.


We’re working hard to support care providers in tackling the staffing issues prevalent in adult social care with our dependency tool, DepenSys. This tool is part of our Connected Care Platform and helps maximise staffing in care homes, allowing care home managers to make data-led decisions on staff allocation based on their skill mix, levels and resident needs. 

By entering information about staff shifts and the number of available beds and evaluating resident dependency based on various factors, managers will be able to gain a comprehensive understanding of the staffing needs relative to their current situation. This will enable them to deliver a high standard of person-centred care using easily interpretable metrics such as skilled hours needed, day and night ratios, occupancy and more!  


The tool assists managers in making better decisions, which leads to greater attention and support for residents. It also enables homes to manage their staffing resources more effectively, allowing for more accurate fee forecasting based on resident needs and reducing unnecessary costs associated with agency workers.

DepenSys stands out in the sector for its innovative use of real-world data. It places residents and staff at the heart of care home wellbeing while ensuring compliance with regulatory requirements for staffing levels. The data DepenSys provides empowers managers to make informed decisions, steering away from generic models that fail to account for the individual circumstances of a care home's community.

Making better decisions with DepenSys

If you want to ensure your staffing is matched to your resident's needs and you have the right skills mix to deliver high-quality care, schedule a consultation with our team now! 


May 20, 2024

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