Capture real-time feedback to improve your care services with Person Centred Software

Providing a 'trustworthy reviews experience' for care homes and supporting the voice of people using care services 

Families looking for a care home for their loved ones often rely on independent reviews to gain valuable insights into the quality of care provided.

However, with the prevalence of fake reviews, it has become increasingly challenging for families to identify genuine feedback from deceptive ones. This highlights the critical need for care homes to have an authentic and reliable feedback system to help families make informed decisions.

 

Furthermore, regulatory bodies, such as the Care Quality Commission in England, the Care Inspectorate in Scotland, the Care Inspectorate Wales, and the Regulation and Quality Improvement Authority in Northern Ireland, highly prioritise feedback.  

In order to ensure the delivery of safe, effective, caring, responsive, and well-led services, care organisations must gather comprehensive feedback, actively listen to individuals' experiences of care, and take appropriate action based on that feedback. This process helps meet regulatory requirements and significantly supports the ongoing improvement of the quality of care provided to those in need.

Furthermore, gathering and acting upon such feedback contributes to fostering an environment where the concerns and experiences of individuals receiving care are valued and utilised to drive positive change and enhance care provision.

One of our primary objectives is to assist care organisations across the UK in capturing feedback in real-time. By doing so, we aim to create a 'trustworthy and transparent reviews experience' that gives families seeking care for their loved ones the confidence to make informed decisions. Additionally, we seek to amplify the voices of the individuals utilising care services, allowing their care experiences to be accurately reflected.

Digital Reception

One of our Connected Care Platform's integrated solutions is Digital Reception, designed to serve as a front-of-house e-reception sign-in book for visitors, staff, and residents. This innovative, user-friendly tool makes the sign-in process seamless and efficient.

Additionally, care providers can leverage the software to generate authentic reviews, which helps to improve their services and overall quality of care. It also gives families seeking care homes for their loved ones a "trustworthy reviews experience" and supports the voice of people using care services.

So, how does it work? 

This hands-free, GDPR-compliant electronic visitor management system seamlessly integrates with Autumna, the largest register of social care providers for older adults in the UK.

This highly configurable system, which supports any number of social care settings, offers:

Click here to learn why feedback is important in health and social care.