Person Centred Software partners with nooa to improve care home communication

Transform your care home communication with the help of our new partner nooa

nooa comms

Seamless communication like that shown above is now all available through the PCS platform

Person Centred Software have partnered with nooa to provide an all-in-one solution for messaging and care home communications.

With the partnership, care homes can now take advantage of a single care home communication solution that provides an integrated system which streamlines and greatly improves communications, documentation and evidencing of care delivery.

Whereas in the past, and even now without the right integrated digital technology in place, care homes have had to conduct their communications via systems like WhatsApp, by using phones, emails and paper records, now with the partnership of Person Centred Software and nooa, care homes have an all-in-one solution to handle every element of their communications.

This all-in-one care home communication solution enables greater structure of record-keeping and documentation, it allows care homes to manage all information using the Connected Care Platform, and it eliminates all unnecessary administration and changes to documentation that takes valuable time away that care staff could otherwise spend with residents doing the things that they enjoy.

How the PCS and nooa integration works

With Person Centred Software and nooa, care homes have a single solution that provides efficiency, user friendliness, and measurably improves quality of care.
The integration ensures the automatic exchange of information between nooa and PCS from anywhere and on any device.
Now, rather than relying on different tools, care homes can manage everything in one place using their familiar PCS platform, eliminating the need to use any other tools such as WhatsApp, email or paper, saving time that can be spent with care and money that can be reinvested in staff, buildings and equipment.
Any communications that go through nooa can also be uploaded automatically as care notes in mCare, making for completely seamless documentation.

The integration between PCS and nooa means care homes now have a truly integrated solution that directly increases efficiency, improves patient outcomes, and boosts the quality of care as measured by the CQC.

Let’s go into some detail about how the integration works and the benefits it includes:

Time and cost savings

Having all of your communications in one place greatly improves efficiency by reducing unnecessary administration, lost information, and miscommunication. The integration introduces structure and clarity across all communications, including staff meetings, policies and procedures, shift planning, incident and complaint management, as well as care documentation and handovers. For example, rather than staff meetings having to be taken by hand and distributed via email, then later to be filed in a binder that might prove difficult to locate ahead of inspection or review, minutes can be directly typed into nooa and seamlessly recorded into PCS's digital care planning system (mCare).

Transparency of records

Policies, procedures and documentation are all greatly improved with the partnership between Person Centred Software and nooa. Now, rather than having to update and re-draft policies multiple times, and having to simply hope that everyone has been able to access, read and understand them, the integration allows for all policies to be immediately accessible to relevant teams, with read receipts enforcing compliance. All changes are automatically updated through nooa on mCare and guidelines are fully searchable and easy to find on any device.

No unnecessary paperwork

In the past, for example, something relatively straightforward like a staff rota could have potential for confusion and disorganisation between care staff at even the most well-managed home. Using paper, if a shift plan is updated, everyone needs to get a copy, and if this happens, it’s all too easy for people to miss updates and end up with conflicting schedules. However, with the integration of PCS and nooa, the shift plan is simply posted for everyone to see immediately, with updates shared and affected staff notified instantly.

Seamless communication

Especially with paper systems, things can easily be missed or seen far too late, which in turn unnecessarily escalates a minor issue into something far greater. With the integration of Person Centred Software and nooa, for example, any complaints made by family members about the quality of care, can immediately be lodged and a task to address the issue can be assigned to the relevant member of staff – effectively fixing the issue before there is any risk of a formal complaint being taken up with the CQC. The outcomes of this intervention can be logged as a care note in mCare.

Care notes and medication management

Using a paper-based MAR chart system presents a myriad of potential opportunities for mistakes and miscommunication, especially because of the time needed to update dosage. With the integration between Person Centred Software and nooa, any communication needed to confirm increases or decreases of dosage for medication can be easily handled and documented. This adds an extra layer of safeguarding to the Connected Care Platform’s ATLAS eMAR, then, upon confirmation using nooa, the system can be updated and that change can then be logged as a care note with mCare – showcasing the true integration and holistic solution provided by the Connected Care Platform.

Privacy and security

Ensuring that all data privacy protocols are being followed can be very challenging using outdated or inconvenient systems like paper, email or personal messaging. Not only are they difficult to document, but there are always risks of compromising the exchange of sensitive information. However, using nooa as a means of communication in much the same way as a messaging system might be used, all information is confidentially stored and protected in accordance with applicable data privacy and security policies.

By partnering with nooa, Person Centred Software can further consolidate its position as a true all-in-one solution for any conceivable issue that might arise in the provision, management and evidencing of care. Read here to find out more about nooa.

Book a demo

If you want to find out more about the Connected Care Platform and how it can help to transform your outcomes of care, just click below to book a demo.

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Person Centred Software partners with nooa to improve care home communication

Transform your care home communication with the help of our new partner nooa

How the PCS and nooa integration works

Let’s go into some detail about how the integration works and the benefits it includes:

Time and cost savings

Transparency of records

No unnecessary paperwork

Seamless communication

Care notes and medication management

Privacy and security

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Person Centred Software partners with nooa to improve care home communication

Transform your care home communication with the help of our new partner nooa

How the PCS and nooa integration works

Let’s go into some detail about how the integration works and the benefits it includes:

Time and cost savings

Transparency of records

No unnecessary paperwork

Seamless communication

Care notes and medication management

Privacy and security

Book a demo

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