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Oct 23, 2019

First digital care planning provider to reach customer milestone


Person Centred Software is leading the digital transition within the social care sector and is now celebrating the 1,500th care home using its Mobile Care Monitoring system. In October 2019, Oakview Care Home in Birmingham was Person Centred Software’s 1,500th implementation.

Across the UK, Mobile Care Monitoring now enables 42,000 users to jointly record 2.4 million care notes every 24 hours. Relatives’ updates via an online Relatives Gateway portal are also accessed by 2,000 family members every day. Internationally, in Australia and New Zealand where the company launched in 2018, 35 care homes are using the electronic care planning, monitoring and reporting system.

This month Person Centred Software also celebrated the deployment of its 1,000th Ascom Myco 3 device, which is the standard device for care homes using Mobile Care Monitoring, following a partnership with Ascom in June 2019.

Jonathan Papworth, co-founder and director of Person Centred Software says, “Following our 1,000th implementation of Mobile Care Monitoring at the end of January this year, we have been increasing our rate of implementations every month since to reach the 1,500th care home implementation. Thanks to our loyal customers and the hard work of everyone at Person Centred Software, we are the first electronic care planning provider to reach this customer milestone. This is a testament to the trust and reliability Person Centred Software has built as a market-leader in the sector.”

Since the implementation of Mobile Care Monitoring at Oakview Care Home in Birmingham, the care home has already recorded a significant number of daily care notes per resident within days of receiving training.

Jag Khatkar, Director of Oakview Care Home, says, “We can see the clear advantages of moving away from using paper care records as they were laborious for staff to write and didn’t give us real-time information. Apart from Person Centred Software’s Mobile Care Monitoring system, all other software packages we reviewed to replace paper had shortcomings in some aspects of their functionality.”

He continues, “Staff had some initial apprehension but were pleased that it relieves them of time-consuming paper records as they can now speak into devices using the talk to text feature to create personalised care notes. I am pleased that since using Mobile Care Monitoring, we can recognise all contributions from care staff, as many small interactions were not recorded on paper, which has led to far more effective staff supervisions.”

Jag adds, “The real-time data provided by Mobile Care Monitoring that’s readily accessible by managers is so powerful. It also gives a sense of responsibility to care staff, which implicitly improves the quality of care that we provide.”

Single care homes through to large national groups across the UK are using Mobile Care Monitoring to save time on administration and drive outstanding care. Care homes save three days a month on paperwork and benefit from greater visibility of care and support, such as increasing fluid monitoring can lead to a 33% decrease in falls and UTIs.

At the end of September Kate Terroni, Chief Inspector of Adult Social Care at CQC, wrote about plans for CQC to co-produce a short piece of guidance on how inspectors should use electronic care plans during inspections. Digital care planning systems are becoming widely used and CQC recognise that they provide real benefits to care homes and the quality of care for residents.

October 23, 2019

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