The seven success measures: what care providers need to do to work well digitally

The integration of technology across health and social care services can have a profound impact on people's lives. By seamlessly incorporating technology, individuals can receive personalised care that meets their needs - this, in turn, allows staff to access information quickly and efficiently, ensuring that they can provide the right care at the right time and in the right place. Ultimately, this creates a more effective and efficient health and social care system that benefits everyone involved.

They form the structure of its new guidance document, What Good Looks Like, which provides a series of common goals for local authorities, care providers of all sizes and types of service, including both Care Quality Commission (CQC) registered and non-registered providers to work towards to help achieve the vision set out in People at the Heart of Care. 

Success measure 1 - Well led

Is your digital transformation well-led? 

Boards should be equipped to lead digital transformation and collaboration. They should own and drive the digital transformation journey.

Care organisation leaders must fully understand the advantages of digital technology and how to use it in order to deliver digital transformation across the organisation and provide support and training to staff so that they have the confidence, knowledge and skills to use the technology.

Need a training session? We provide flexible on-site or online training and ongoing support, offering a run-through of our care software, what it looks like, and how it works.

Success measure 2 - Ensure smart foundations

Is your software reliable, modern, secure, sustainable and resilient? 

Your care organisation requires a modern and secure digital infrastructure to ensure care workers have reliable access to comprehensive and up-to-date digital records.  

Access to secure connectivity, appropriate technology, and efficient digital and data processes is essential for using digital solutions to improve resident's care outcomes. 

Success measure 3 - Safe practice

Are you maintaining safe care standards and routinely reviewing digital and data systems to ensure they are safe, robust, secure, sustainable and resilient?

Care providers must protect people's health and care information against cyber threats and data breaches, including business continuity plans, to respond to data breaches and cyber security issues whilst upskilling care workers on appropriate information use and sharing.

Furthermore, ensuring all care software suppliers follow robust cyber security and data handling processes is essential - this helps ensure people's data is handled safely and securely. 

We take security very seriously and understand that organisations have various security requirements at all levels. 

Success measure 4 - Support workforce

Are your care teams digitally literate and able to work optimally with data and technology?

Care providers must develop a skilled and capable care team who can confidently identify, recommend, and use appropriate technology safely and effectively for the people they care for. They should also promote a clear vision for digital working, support all staff members to develop their digital skills and offer appropriate training opportunities.  

Success measure 5 - Empower people

Can those in care access and contribute to their healthcare information, taking an active role in their health and wellbeing?

Our Oomph On-Demand wellbeing and activities platform integrates with mCare and boosts the physical and emotional health of those in care.

Digital technologies can improve a person's quality of life and wellbeing and support independence when designed and used with a person-centred approach. Technology, which can be used by the person in care or their carer, can be a valuable tool as it helps to enhance the quality of life and provide safe, high-quality, and personalised care. It can play a crucial role in supporting people's mental health and wellbeing, helping them maintain independence, stay connected with their loved ones and communities, and provide online access to entertainment, hobbies, and learning.

Success measure 6 - Improve care

Health and care practitioners should use digital technologies and data to improve health and wellbeing, transform care pathways and deliver innovative and sustainable care models.

mCare differs from existing products on the market because it's the only system that offers care providers a complete ecosystem of care with an unrivalled selection of best-in-class partners.

Incorporating digital technology, data, and processes can significantly support the delivery of outstanding quality care. By leveraging these tools, health and care professionals can deliver personalised care that is both timely and efficient, ensuring that residents receive the attention they need when and where they need it most. 

Digital technology improves the provision of care and support and helps health and care professionals gain insight from data to continuously drive improvements in care quality and safety. 

Success measure 7 - Healthy populations

Organisations should encourage the development and adoption of new ICS-led, population-based, digitally-driven models of care.

Having good data to understand and plan for the population's needs can reduce inequalities and improve outcomes for all.

To effectively implement and expand digital solutions that enhance the quality and safety of care, working in close partnership with educational and academic establishments, health partners, and suppliers across the sector is essential. Through ongoing collaboration and knowledge sharing, the social care sector can accelerate the adoption and integration of digital tools that have been proven to work well, ensuring that they are available to all who can benefit from them.

Supporting your digital transformation

We are a leading provider of the UK's digital social care record system (accredited and listed on the NHS Transformation Directorate Assured Suppliers list).

Our digital social care record system, mCare, is one of the many integrated solutions our Connected Care Platform offers.

Built for carers and loved by carers, care organisations across the UK, from large care providers to single homes, use our Connected Care Platform, which covers the entire spectrum of care management, to support them in providing high-quality person-centred care and align with CQC's regulations.