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Oct 19, 2023

Guidance for digital working across health and social care

The seven success measures: what care providers need to do to work well digitally


The integration of technology across health and social care services can have a profound impact on people's lives. By seamlessly incorporating technology, individuals can receive personalised care that meets their needs - this, in turn, allows staff to access information quickly and efficiently, ensuring that they can provide the right care at the right time and in the right place. Ultimately, this creates a more effective and efficient health and social care system that benefits everyone involved.

The seven success measures

The Department for Health and Social Care (DHSC) has set out seven success measures for digital working in adult social care services: 

  • Well led
  • Ensure smart foundations
  • Safe practice
  • Support workforce
  • Empower people
  • Improve care
  • Healthy populations


They form the structure of its new guidance document, What Good Looks Like, which provides a series of common goals for local authorities, care providers of all sizes and types of service, including both Care Quality Commission (CQC) registered and non-registered providers to work towards to help achieve the vision set out in People at the Heart of Care

Success measure 1 - Well led

Is your digital transformation well-led? 


Boards should be equipped to lead digital transformation and collaboration. They should own and drive the digital transformation journey.

Care organisation leaders must fully understand the advantages of digital technology and how to use it in order to deliver digital transformation across the organisation and provide support and training to staff so that they have the confidence, knowledge and skills to use the technology.

Need a training session? We provide flexible on-site or online training and ongoing support, offering a run-through of our care software, what it looks like, and how it works.


Tips for success

  • When purchasing, implementing, and using digital social care records (DSCRs) or other technologies, it can be helpful to learn from the experiences of other care providers. Click here to read case studies of care providers who have successfully implemented our care software.
  • Make sure the digital technology you implement supports person-centred care. Person-centred care must involve the person receiving care every step of the way, and our digital social care record system, mCare, facilitates this.
  • Utilise funding opportunities to test and scale technologies, engage with your local ICS, share your experience with others in the sector, and evaluate the benefits. We have helped many care providers apply for funding; click here to get help completing the necessary funding documents.


Success measure 2 - Ensure smart foundations

Is your software reliable, modern, secure, sustainable and resilient? 


Your care organisation requires a modern and secure digital infrastructure to ensure care workers have reliable access to comprehensive and up-to-date digital records.  

Access to secure connectivity, appropriate technology, and efficient digital and data processes is essential for using digital solutions to improve resident's care outcomes. 

Tips for success

  • Ensure you communicate across health and social care settings through a secure email platform to support integrated and joined up approaches to care
  • Make sure you have quick access to a resident's DSCR, which includes up-to-date and accurate critical information, so you have the right information to provide the best person-centred care
  • Have access to a reliable and fast internet connection to enable safe and consistent digital working for staff. Have a spot Wi-Fi doesn't cover? Our Offline Access feature on our digital social care record system allows carers to record and save care notes when offline.
  • Equip care workers with a mobile device that has sufficient connectivity to use DSCRs or other care technologies. Our Care Delivery App is easy to use, lightweight, fast, and icon-driven, with little need for typing.
  • Review the Assured Supplier list and read Digital Social Care resources before purchasing technology. Be confident that your digital solutions meet security and interoperability standards. Our digital social care record system is accredited and listed on the NHS Transformation Directorate Assured Suppliers list.
  • Use secure cloud data storage to support the increase of data that your computer's hard drive may not support. Our all-in-one cloud-based care management system provides flexible storage solutions that adjust to your storage needs. 
  • Sign up to GP Connect to quickly and efficiently share and view GP records and medical notes of the residents you care for in real-time.




Success measure 3 - Safe practice

Are you maintaining safe care standards and routinely reviewing digital and data systems to ensure they are safe, robust, secure, sustainable and resilient?


Care providers must protect people's health and care information against cyber threats and data breaches, including business continuity plans, to respond to data breaches and cyber security issues whilst upskilling care workers on appropriate information use and sharing.

Furthermore, ensuring all care software suppliers follow robust cyber security and data handling processes is essential - this helps ensure people's data is handled safely and securely. 

We take security very seriously and understand that organisations have various security requirements at all levels. 

Tips for success

  • Meet the requirements of the Data Protection Act 2018 and comply with the common law duty of confidentiality.
  • Use the Assured Supplier list to ensure your digital social care record system has the appropriate safety and security systems and that procedures are maintained and  enforced following industry practice. Person Centred Software is on the Assured Supplier list and ISO 27001 compliant.
  • Complete the DSPT annually to a minimum level of 'standards met' if you are CQC registered. For non-CQC registered providers, use the DSPT to check and improve your data and cyber security arrangements. To learn more about DSPT, click here. 
  • Use free support and guidance through the Better Security, Better Care programme.


Success measure 4 - Support workforce

Are your care teams digitally literate and able to work optimally with data and technology?


Care providers must develop a skilled and capable care team who can confidently identify, recommend, and use appropriate technology safely and effectively for the people they care for. They should also promote a clear vision for digital working, support all staff members to develop their digital skills and offer appropriate training opportunities.  

Tips for success

  • Ensure staff have the necessary skills and confidence to use digital technology. Our digital social care record system can be used by carers of any digital skill level, even if English is not their first language, they have dyslexia, or haven't used a smartphone before!
  • Develop a positive learning environment and create a digital skills training plan, including information governance, information sharing and cyber security, using resources like the adult social care digital skills framework
  • Collaborate with your local authority/ICS, membership organisations and other relevant partners to learn about and promote digital learning opportunities to your staff. We work in partnership with the ICSs to host a number of virtual and in-person events across England. Click here to see which events we're attending; we would love to meet you!  


Success measure 5 - Empower people

Can those in care access and contribute to their healthcare information, taking an active role in their health and wellbeing?


Our Oomph On-Demand wellbeing and activities platform integrates with mCare and boosts the physical and emotional health of those in care.

Digital technologies can improve a person's quality of life and wellbeing and support independence when designed and used with a person-centred approach. Technology, which can be used by the person in care or their carer, can be a valuable tool as it helps to enhance the quality of life and provide safe, high-quality, and personalised care. It can play a crucial role in supporting people's mental health and wellbeing, helping them maintain independence, stay connected with their loved ones and communities, and provide online access to entertainment, hobbies, and learning.

Tips for success

  • Personalise care plans with residents, actively involve their family, friends and carers to support person-centred care, and offer choice and control in how the resident wants the care delivered. Our digital social care record system's Person Centred Care Plans feature ensures that each resident's needs are met.
  • Empower the people you support to use digital technologies that improve their wellbeing, communications and independence. Our wellbeing and activity solutions leverage technology to boost the physical and emotional health and wellbeing of those receiving care and working in the social care sector.
  • Ensure residents can access and jointly manage their DSCR and information, involving them throughout their care journey - this can be done using our Relatives Gateway feature. 
  • Use digital technology to support people to stay connected to family, friends and their community. Our Relatives Gateway feature enables this.
  • Be truly person-centred and understand residents' individual needs. You can do this with our Who Am I feature. 


Success measure 6 - Improve care

Health and care practitioners should use digital technologies and data to improve health and wellbeing, transform care pathways and deliver innovative and sustainable care models.


mCare differs from existing products on the market because it's the only system that offers care providers a complete ecosystem of care with an unrivalled selection of best-in-class partners.

Incorporating digital technology, data, and processes can significantly support the delivery of outstanding quality care. By leveraging these tools, health and care professionals can deliver personalised care that is both timely and efficient, ensuring that residents receive the attention they need when and where they need it most. 

Digital technology improves the provision of care and support and helps health and care professionals gain insight from data to continuously drive improvements in care quality and safety. 

Tips for success

  • Work with your local ICS to understand the funding options available for technologies that support an individual's quality of life. Get in touch if you need help connecting with your local ICS.
  • Share evidence of how your new digital solution impacts residents, staff, and your organisation.
  • Use available data to support quality monitoring, learning, and improvement. mCare stores a vast amount of data on residents, including their preferences for activities and conversational topics, personality traits, medical history, personal belongings, stage in life, required care equipment, and contacts (relatives/friends); the list goes on! 


Success measure 7 - Healthy populations

Organisations should encourage the development and adoption of new ICS-led, population-based, digitally-driven models of care.


Having good data to understand and plan for the population's needs can reduce inequalities and improve outcomes for all.

To effectively implement and expand digital solutions that enhance the quality and safety of care, working in close partnership with educational and academic establishments, health partners, and suppliers across the sector is essential. Through ongoing collaboration and knowledge sharing, the social care sector can accelerate the adoption and integration of digital tools that have been proven to work well, ensuring that they are available to all who can benefit from them.

Tips for success

  • Use guidance on the information governance portal to decide upon the correct and lawful way to use data, taking into account GDPR and other relevant legal obligations. We use a number of measures to keep your data secure; click here to learn more.
  • Use data management and data analysis to monitor the health and wellbeing of the residents you support and to identify appropriate solutions or preventative support to improve people's outcomes. Person Centred Software has a number of features that help with this; book a demo to learn more! 


Supporting your digital transformation

We are a leading provider of the UK's digital social care record system (accredited and listed on the NHS Transformation Directorate Assured Suppliers list).

NHS Assured Supplier - White back

Our digital social care record system, mCare, is one of the many integrated solutions our Connected Care Platform offers.

Built for carers and loved by carers, care organisations across the UK, from large care providers to single homes, use our Connected Care Platform, which covers the entire spectrum of care management, to support them in providing high-quality person-centred care and align with CQC's regulations.

The Connected Care Platform has everything a care provider needs:

  • A digital social care record system to help with the delivery of care and meet regulations.  
  • Medication management systems to improve safety, compliance, and efficiency around medication management processes.  
  • Wellbeing and activity solutions to boost residents' and staff's physical and emotional health and wellbeing. Along with wellbeing and activities training for staff, which include learning plans tailored to each home, virtual workshops, eLearning courses that run all year round, 1-2-1 support sessions, wellbeing assessment tools and much more!    
  • Care home operation solutions to help streamline and make day-to-day management more efficient; the list is endless!  


Connected Care


Start your digital journey with Person Centred Software today.

Our Connected Care Platform is an all-in-one cloud-based care management platform that covers the full spectrum of care management through integrated solutions that help drive outstanding care and improve the lives of those receiving care and those working in the sector.  


October 19, 2023

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